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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rebeeca Jenkins

January 30, 2026

5  out of  5
rating by Rebeeca Jenkins
"Traci was really great to work with! She listened to my coverage needs, and got me covered! It was a great experience!"
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Patrick L

January 28, 2026

5  out of  5
rating by Patrick L
"I've been a loyal customer of State Farm for 18 years now. But when we got transferred to Jerome after our last agent retired 5 years ago, I've had nothing but amazing service! Jerome and his staff are top notch! Very friendly, helpful, honest and down to earth. I feel like every time I call or come in, we are greeted like family. If you want a place that genuinely cares, this is your agency! They even offer drink, snacks, smiles, and laughs! If you're looking for a quality agency, this is it! Go now!"
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colleen mueller

January 21, 2026

5  out of  5
rating by colleen mueller
"My daughter recommended Kathy Robert to us for our insurance at State Farm insurance. What a wonderful office. Front desk was very kind and friendly. She offered us water while we waited for Kathy to help us with our insurance needs. Kathy saved us so much money on are plan I was amazed. Jerome Prazak was very kind also. Would give them 10 stars."
We responded:
"Colleen, thank you so much for the kind words and for trusting your daughter’s recommendation. We’re so glad you felt welcomed the moment you walked in and that Kathy was able to help you save so much on your coverage. Our team truly loves taking care of our neighbors, and your 10-star compliment made our day. We appreciate you choosing our office for your property and vehicle insurance and are grateful to have you as part of our State Farm family."
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Diana Collins

January 20, 2026

5  out of  5
rating by Diana Collins
"My insurance rates are fabulous and they are super friendly. Very happy I chose them 😊"
We responded:
"Diana, thank you so much! We’re thrilled you’re happy with both the rates and the friendly service. It means a lot to us that you chose our office, and we’re grateful to have you as part of our State Farm family 😊"
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Lynette & Jim Stonepony

December 24, 2025

5  out of  5
rating by Lynette & Jim Stonepony
"Good people in this office! Efficient, pleasant, always helpful, with a pleasant office environment."
We responded:
"Lynette & Jim, thank you so much for the kind words! We’re glad you felt welcomed and well taken care of. Creating a pleasant, helpful office environment is important to us, and we truly appreciate you trusting us with your property and vehicle insurance."
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Michael Clarke

December 23, 2025

5  out of  5
rating by Michael Clarke
"I'm really happy I made it a point to stop in for a quote. I originally met Gina walking dogs in my neighborhood and wanted to see if she could help compare rates. First off, Jerome and everyone in that office are amazing and make you feel at home. Second, there was no pressure just a feeling of having someone who cared for you by your side. They were able to quickly tell if I was going to have good rates and they didn't disappoint. They got me better rates, more extensive coverage, superior advice and all with a more pleasurable experience than my previous servicer. I highly recommend their service, even if just as an inquiry. You won't regret it."
We responded:
"Michael, thank you so much for sharing this—what a great story! We love that it all started with a neighborhood walk and turned into a great insurance experience. Gina and our entire team truly care about making people feel at home, informed, and never pressured, so your words mean a lot to us. We’re glad we could help you get better rates, stronger coverage, and peace of mind. Thanks for the recommendation, and we’re always here when you need us!"
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HEATHER KRUPA

December 18, 2025

5  out of  5
rating by HEATHER KRUPA
"Traci was fantastic to work with. She was very friendly and was very helpful getting the information needed to get our policy in place. Thank you. :)"
We responded:
"Heather, thank you so much! We’re glad Traci made the process easy and enjoyable while getting your renter’s policy set up. She’ll love hearing this feedback. We appreciate your trust and are always here to help! 😊"
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Roy Cook

December 7, 2025

5  out of  5
rating by Roy Cook
"I fully recommend taking to Jerome and staff. They are easy to talk to and understand your needs. They saved me thousands per year, no it's not a tag line. They actually saved me thousands. I switched homeowners and auto. Awesome people too."
We responded:
"Roy, thank you so much! We’re thrilled we could help you save real money—not just the “sounds nice in a commercial” kind. 😄 Our whole team enjoyed working with you, and we’re grateful you trusted us with both your home and auto coverage. We’re always here if you need anything!"
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marney turner

November 24, 2025

5  out of  5
rating by marney turner
"Gina was very nice and easy. She got us in she knew what we needed she got us out..."
We responded:
"Thank you for sharing this! We’re happy to hear Gina made everything quick and easy for you. She always works hard to make the process smooth and stress-free. We appreciate you choosing our office!"
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Joel Rodriguez

November 20, 2025

5  out of  5
rating by Joel Rodriguez
"Amazing customer service and support! Thank you for making auto insurance easy!"
We responded:
"Thanks so much, Joel! We’re glad to hear we could make your auto insurance experience quick and easy. We appreciate you and we’re always here if you need anything!"
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Larry Cossey

November 15, 2025

5  out of  5
rating by Larry Cossey
"I had a wonderful experience speaking with Kathy Roberts. Customer service was the best very helpful and kind."
We responded:
"Thank you so much for sharing your experience! We’re glad to hear Kathy took such great care of you—her kindness and customer service truly shine. We appreciate your trust and are always here whenever you need us!"
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Richard Bennett

October 31, 2025

5  out of  5
rating by Richard Bennett
"I met these folks at the Corvette show in Prescott. They were very friendly so I promised to follow up with them about my insurance needs. Well I finally did so yesterday and I was astounded about how helpful Kathy was the by the prices she quoted. So I am a new customer of State Farm. They now have my insurance policies of my home and cars in Prescott."
We responded:
"Thank you so much! We’re so glad we met you at the Corvette show and even happier to have you join our State Farm family here in Prescott. Kathy will be thrilled to hear your kind words—she truly loves helping our customers find the right coverage and value. Welcome aboard, and we look forward to being your Good Neighbors for years to come!"
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DeeAnn Bennett

October 30, 2025

5  out of  5
rating by DeeAnn Bennett
"I spoke with Gina at Jerome Prazak’s office after seeing an advertisement on Facebook about State Farm having lower rates for auto insurance starting 11-1-25. I’m SO glad I did! I was with USAA for home and auto and boy was I getting hosed! It’s actually criminal how much I was paying with USAA for four cars (four drivers) and one home. By switching to State Farm, I am saving $5,000 per year! Wow! I couldn’t be happier with the service and attention I’ve received from Jerome’s office. As soon as my home’s policy is underwritten by State Farm, I’m calling USAA to cancel immediately! I highly recommend Gina and this entire State Farm office! They are wonderful to work with!"
We responded:
"DeeAnn, thank you so much for your amazing review and for sharing your experience! We’re thrilled that Gina and our team could help you find such great savings and make the switch easy and stress-free. $5,000 a year is incredible—and we’re so glad you’re part of our State Farm family here in Prescott. Your recommendation means the world to us, and we’ll be here anytime you need us!"
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Barry L.

October 28, 2025

5  out of  5
rating by Barry L.
"Professional, communicative, friendly staff with the best insurance rates in town."
We responded:
"Thank you for the wonderful feedback! We’re so glad to hear our team’s professionalism and friendly service made a great impression—and we’re thrilled you’re happy with the rates too. We appreciate your trust and are proud to be your local Good Neighbors!"
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Leslie Barksdale

October 21, 2025

5  out of  5
rating by Leslie Barksdale
"Kathy was amazing on helping me."
We responded:
"Thank you for the kind words! We’re so glad Kathy was able to help and make your experience a great one. We’ll be sure to share your appreciation with her!"
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Angelisa Winemiller

October 20, 2025

5  out of  5
rating by Angelisa Winemiller
"The best service!! Quick response times and always reliable!!! They look out for us at every turn or change in our policy!"
We responded:
"Thank you so much! We love being your hometown team you can count on. Our goal is to always look out for our neighbors and make sure every change or update is handled with care. We truly appreciate your trust and kind words—it’s a joy serving you!"
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Bob H

October 16, 2025

5  out of  5
rating by Bob H
"We recently purchased a new home in Prescott and worked with our SF agent in Tempe AZ for a new policy, change of address, etc. Unfortunately, many errors were made from the Tempe office. I contacted Jerome's office as I was displeased with my Tempe SF agent, and I wanted an agent who was close to my new home, but until I did a SF agent change request, I was stuck dealing with the Tempe office which was arduous. Prior to me even being a customer of Jerome's office, Traci helped me to navigate through this process. She was outstanding, compassionate to our needs, and quick to take action even before we transferred our SF policies from our current agent in Tempe to Jerome. She helped to resolve the multiple errors made by our previous SF agent and made the transition seamless. Unlike the Tempe office where I had to do the follow up calls to find out if the policy was completed through underwriting, addresses were changed, coverage completed, etc., Traci took over and drove the bus to the finish line. I now feel like I have a good neighbor and State Farm is there. If you have insurance doubts, give Traci a shout!!!"
We responded:
"Thank you so much for sharing your experience, and welcome to Prescott! We’re so glad Traci was able to step in, take the wheel, and make your transition smooth and stress-free. She truly cares about our customers and embodies what it means to be a Good Neighbor. We’re grateful you’re part of our State Farm family and look forward to being here for you in your new home for many years to come!"
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Michael Turner

October 9, 2025

5  out of  5
rating by Michael Turner
"Great small town feel and service and excellent rates for home and auto. Strongly recommend you visit these people."
We responded:
"Thank you so much! We love bringing that small-town feel to everything we do, and we’re thrilled to know you’re happy with both the service and the rates. We truly appreciate your recommendation and are grateful to have you as part of our State Farm family!"
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Kevin Keleher

October 2, 2025

5  out of  5
rating by Kevin Keleher
"Jerome rocks! And so does his team, especially Gina! They take great care of their clients, are super professional and respectful, and yet also lighthearted and kind. I would recommend them to work with anyone!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Irina Wren

September 30, 2025

5  out of  5
rating by Irina Wren
"I recently switched to State Farm, and I’m very glad I did. Not only was my new policy more affordable compared to my previous car insurance USAA, but the service has also been excellent. On the very first day of my coverage, I was unfortunately involved in a hit-and-run accident. I was worried about how complicated and stressful the process would be, but State Farm Claim Department handled everything with professionalism and efficiency. They guided me step by step, kept me informed, and made the entire claims process as smooth as possible. It’s a huge relief to know I’m covered by a company that truly takes care of its customers in unexpected situations. I highly recommend State Farm Jerome Prazak Team for their fair pricing and outstanding customer service."
We responded:
"Thank you so much for sharing your experience, and we’re truly sorry you had to deal with a hit-and-run right after switching. We’re glad our claims team could step in quickly and make the process as smooth as possible for you. Knowing you feel supported and well taken care of means everything to us. We appreciate your trust, your recommendation, and the chance to be your Good Neighbors for years to come!"
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Andrea Mackley

September 27, 2025

5  out of  5
rating by Andrea Mackley
"Traci Lavelle is my agent. The best agent I've ever worked with! I have been to several insurance companies, truly Traci is amazing! Very knowledgeable. Thank you State Farm!"
We responded:
"Thank you for the wonderful feedback! We’re so glad to hear Traci has been such a great support and that her knowledge and care made the difference for you. We’re proud to have her on our team and grateful for your trust in our State Farm family!"
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Pamela Smith

September 26, 2025

5  out of  5
rating by Pamela Smith
"I moved here from out of state and my neighbor referred me to this agency! WOW! Now I know why!! Everyone in there is just SO pleasant! Very helpful, knowledgeable and accommodating! They even offered me coffee, water, and snacks! Traci even shared her muffin with me! I felt like part of the family. I'm so happy I found Jerome and his staff. He has no idea how lucky he is to have them working for him. He sure won the lottery of employees! I think they are just a reflection of him. I highly recommend this agency! Go see them, go get your snacks and drinks lol, and your top knotch customer service! You won't regret it!"
We responded:
"Welcome to the neighborhood! 🌟 We’re so glad your neighbor sent you our way, and even happier to hear you felt right at home in our office. Traci and the team really are something special (and yes, we think the muffins help too 😄). Thank you for your kind words and recommendation—it means the world to us. We’re lucky to have customers like you who make our State Farm family feel like a small-town community!"
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Michael Smith

September 19, 2025

5  out of  5
rating by Michael Smith
"Provided me professional details regarding my insurance needs and coverages. Also had the best prices and deals out of all insurance agencies I contacted."
We responded:
"Thank you for the wonderful feedback! We’re glad we could provide clear, professional guidance while also helping you find the best value for your insurance needs. Your trust means a lot to us, and we’re proud to have you as part of our State Farm family!"
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Scott T

September 19, 2025

5  out of  5
rating by Scott T
"My wife and I have been with State Farm for over 20 years. Jerome and his staff are phenomenal to work with. They are super easy to deal with and always offer prompt and courteous service. When we call they answer right away, and we talk to a real person every time. Kathy is always happy and we love dealing with her. She goes above and beyond to make sure she takes care of our needs. They have a small town feel but the great support of State Farm. The rates are always reasonable with the assurance of a great policy. They take the time to explain everything and answer our questions and include options."
We responded:
"Wow—20 years! Thank you for being such a loyal part of our State Farm family. We love that you feel the small-town warmth in every interaction, and we’re grateful for your trust in Kathy and our team. It’s a privilege to serve you like a true neighbor, and we look forward to many more years together!"
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Dina Leavitt

September 18, 2025

5  out of  5
rating by Dina Leavitt
"Excellent agents. And they saved us a lot of money by switching auto and home insurance to them. It was much easier than we thought it would be too. Highly recommend checking them out."
We responded:
"Thank you for the kind words! We’re so glad we could make the switch smooth and help you save on your auto and home insurance. Your recommendation means a lot to us, and we look forward to being your Good Neighbors for years to come!"